ACM

Case Management Software

CASE MANAGEMENT SOFTWARE

Learn more on case management software from bpm’online and discover how it can benefit your business.

Why organizations are looking for Case Management systems

  1. Over the years, BPM (Business Process Management) software has proved its consistency and effectiveness. Among the main advantages of business process management systems are automation of routine tasks, process standardization, end-to-end integration.
  2. However, not all the business processes can be precisely structured and modeled, as there are dynamic processes that depend on a large number of factors that cannot be taken into account using only BPM approach.
  3. In this regard, it is necessary to provide employees with more freedom and flexibility in their actions and decisions, but at the same time provide the managers with the possibility to monitor and analyze these actions.
  4. In addition, end-to-end processes in large companies actually consist of many subprocesses that are difficult to link and structure using a traditional BPM approach. The best solution in such a case is Adaptive Case Management (ACM).

Business Process Management VS Adaptive Case Management software

Unlike the traditional BPM approach, which is focused on clearly regulated actions, ACM focuses on the external factors data, as well as on the knowledge and experience of a particular employee. The main goal of case management is to ensure dynamic decision-making, using the experience of the organization and providing the employees with the necessary information at the right time. In BPM approach, the responsibility for the process is mostly on business analysts, while ACM allows any experienced employee to choose the action on the process by himself.

Adaptive Case Management as a next level of BPM solutions

Case management software is not a replacement or simplified analogue of BPM systems, as it is the next step of the business process management solutions development. The software empowered with adaptive case management combines flexibility and ability to accumulate experience – something that a traditional BPM system lacks.

Most commonly, an organization has both the processes that require strict regulation, and those that should remain flexible. Obviously, it is better to use the classic BPM solution for the strictly regulated ones, and the others require “Agile BPM” – ACM. There are also situations when the case is a part of a process and vice versa, when the case step is a strictly regulated process. Therefore, to achieve the best result, it is necessary to use both BPM and case management systems.

bpmonline studio

Bpm’online studio as a top BPM + CM solution

Bpm’online studio is an intelligent business process management and low-code platform with out-of-the-box solutions and templates. Combining BPM and case management tools, bpm’online enables organizations to manage both structured and unstructured processes. Out-of-the-box capabilities and processes accelerate development, integration and implementation, while robust AI and Machine Learning tools and leading UX accelerate user adoption.

Bpm’online case management functionality

Bpm’online studio provides extensive case management capabilities that allow for more efficient and convenient management of unstructured processes. Bpm’online case management functionality provides context-based patterns that enable users to dynamically select the optimal process path to achieve the desired goal faster. The system even allows for automating the unstructured processes, which significantly increases overall business performance.

Case designer

Bpm’online BPM and CM software is easy-to-use and intuitive, which means you do not have to be a developer to manage cases. With the help of the drag-n-drop technology, users are able to easily add or remove stages and steps, as well as change their positions or sequence.

Case engine

Intelligent system analyzes real-time and historical data, and then guides the users through the most effective steps to get the necessary case results faster.

Case analytics

Bpm’online extensive analytics tools allow for more effective decision-making, providing users with detailed information on how to optimize the process.

And even more features

Business process management

Business process management

Powerful business process management capabilities of bpm’online allow for automating any business processes. With the help of business process designer, users are able to easily create custom processes, and no tech background is required. Moreover, bpm’online provides out-of-the-box functionality that allows for easy process monitoring, execution and analysis.

Core configuration

Core configuration

Bpm’online features all the necessary tools needed to solve any business tasks. The system allows for managing HR activities, for example, it is easier to monitor employee career history and create onboarding plans. Bpm’online has out-of-the-box integration with MS Exchange and Google Calendar, which simplifies the management of daily tasks and activities. In addition, it is possible to manage both external and internal communication directly from bpm’online.

System designer

System designer

Bpm’online provides wide customization capabilities, which enable to configure almost anything in the system, even the system structure and business logic. Section wizard enables to customize the interface according to your specific requirements, for instance add or delete sections, tabs and details, change the data fields, hide unnecessary sections, etc. What’s more, it is possible to configure the access rights for different user roles.

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